Last Updated: January 2025
These Terms and Conditions govern your use of the 12bank entertainment platform and services. By creating an account or using any services provided by 12bank, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you should not use the 12bank platform.
Adults Only - 18+ Requirement: The 12bank platform is exclusively available to individuals who are 18 years of age or older. By using this platform, you confirm that you are at least 18 years old and that you are legally permitted to participate in entertainment activities offered by 12bank according to the laws applicable in your jurisdiction. We reserve the right to request proof of age at any time, and accounts found to belong to individuals under 18 years of age will be immediately suspended and closed.
By accessing or using the 12bank platform, you enter into a binding agreement with us. These Terms and Conditions, together with our Privacy Policy and Responsible Gaming guidelines, constitute the complete agreement between you and 12bank regarding your use of our services. We reserve the right to modify these terms at any time, and continued use of the platform after such modifications constitutes acceptance of the updated terms.
You are responsible for reviewing these Terms and Conditions periodically to stay informed of any updates. Material changes to these terms will be communicated through prominent notices on the platform or via email to registered users. Your continued use of 12bank services following notification of changes indicates your acceptance of the modified terms.
To use certain features of the 12bank platform, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.
Each individual may maintain only one account on the 12bank platform. Creating multiple accounts is strictly prohibited and may result in suspension or termination of all associated accounts. You agree to provide truthful information during registration and to update your information promptly if it changes.
As a user of the 12bank platform, you agree to use our services responsibly and in accordance with all applicable laws and regulations. You are solely responsible for your conduct while using the platform and for any consequences thereof. You agree not to use the platform for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services.
You acknowledge that entertainment activities on the 12bank platform involve financial transactions and that you are responsible for managing your entertainment budget appropriately. We strongly encourage all users to set personal limits on time and spending, and to utilize the responsible gaming tools provided on our platform. You agree not to attempt to manipulate, exploit, or abuse any features of the platform or to engage in any form of fraudulent activity.
Users are expressly prohibited from engaging in the following activities on the 12bank platform:
Violation of these prohibitions may result in immediate account suspension or termination, forfeiture of account balances, and potential legal action.
You are responsible for maintaining the security of your 12bank account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available. Never share your login credentials with anyone, and be cautious of phishing attempts or fraudulent communications claiming to be from 12bank.
We implement various security measures to protect user accounts and data, but you acknowledge that no system is completely secure. You agree to take reasonable precautions to protect your account and to notify us immediately if you suspect any unauthorized access. We are not liable for any losses resulting from unauthorized account access that occurs due to your failure to maintain adequate security practices.
The 12bank platform provides various entertainment services including slot games, quick games, and sports-related entertainment. All games operate according to specific rules and mechanics that are described within the platform. You agree to familiarize yourself with the rules of any game before participating and to accept the outcomes generated by our systems.
Game outcomes are determined by random number generation and cannot be predicted, controlled, or manipulated. We make no representations or warranties regarding the likelihood of any particular outcome. You acknowledge that entertainment activities involve risk and that losses are possible. You agree to participate in entertainment activities only with funds you can afford to lose without financial hardship.
In the event of technical malfunctions, system errors, or disputes regarding game outcomes, 12bank reserves the right to investigate and make final determinations. If a technical error results in incorrect crediting or debiting of your account, we reserve the right to correct such errors by adjusting your account balance accordingly.
All disputes must be reported to our customer support team within a reasonable timeframe. We will investigate reported issues and provide resolutions based on our system logs and records. Our decision in dispute matters is final and binding.
The 12bank platform supports various payment methods for funding accounts and processing transactions. You are responsible for any fees charged by your payment provider in connection with transactions. We reserve the right to set minimum and maximum transaction amounts and to implement verification procedures for financial transactions.
All transactions are subject to our internal security and fraud prevention procedures. We may request additional documentation to verify your identity or the source of funds before processing certain transactions. Failure to provide requested documentation may result in transaction delays or account restrictions.
You acknowledge that transaction processing times may vary depending on the payment method used and external factors beyond our control. We strive to process transactions promptly but cannot guarantee specific processing timeframes. You agree not to initiate chargebacks or payment reversals without first contacting our customer support team to resolve any issues.
The 12bank platform is committed to promoting responsible gaming practices. We provide various tools to help users maintain control over their entertainment activities, including deposit limits, time limits, and self-exclusion options. You are encouraged to utilize these tools to ensure that your use of the platform remains within comfortable boundaries.
If you feel that your gaming habits are becoming problematic, we strongly encourage you to use our self-exclusion features or to seek professional support. Self-exclusion requests will be implemented promptly, and excluded accounts will remain closed for the specified period. You agree not to attempt to circumvent self-exclusion by creating new accounts or using accounts belonging to others.
Entertainment activities on the 12bank platform should be approached as leisure activities, not as methods for generating income or solving financial problems. We encourage all users to set clear personal limits, take regular breaks, and maintain perspective about the entertainment nature of our services. If you need support with gaming-related concerns, please contact our responsible gaming team or seek assistance from professional organizations specializing in gaming-related issues.
All content, features, and functionality on the 12bank platform, including but not limited to text, graphics, logos, images, software, and game designs, are owned by 12bank or our licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal entertainment purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the 12bank platform without our express written permission. Any unauthorized use of our intellectual property may result in account termination and potential legal action.
Your use of the 12bank platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy. We implement appropriate security measures to protect user data, but you acknowledge that no data transmission over the internet is completely secure.
You have certain rights regarding your personal data, including the right to access, correct, or request deletion of your information, subject to our legal and operational requirements. For detailed information about our data practices and your privacy rights, please review our Privacy Policy.
We reserve the right to suspend or terminate user accounts at our discretion if we determine that these Terms and Conditions have been violated, if we suspect fraudulent activity, or if required by law. Account termination may result in forfeiture of account balances if the termination is due to user violations of these terms.
You may request account closure at any time by contacting our customer support team. Upon account closure, any remaining balance will be returned to you according to our standard procedures, provided that your account is in good standing and all verification requirements have been met.
The 12bank platform and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or completely secure. To the fullest extent permitted by law, 12bank shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
Your use of the 12bank platform is at your own risk. We are not responsible for any losses resulting from technical failures, network issues, unauthorized account access due to user negligence, or any other circumstances beyond our reasonable control. Our total liability to you for any claims arising from your use of the platform shall not exceed the amount you have deposited into your account during the six months preceding the claim.
We reserve the right to modify, suspend, or discontinue any aspect of the 12bank platform at any time without prior notice. This includes the right to add or remove games, change features, adjust limits, or alter any other aspect of our services. We are not liable to you or any third party for any modifications, suspensions, or discontinuations of services.
These Terms and Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising from your use of the 12bank platform should first be addressed through our customer support channels. We are committed to resolving user concerns fairly and promptly through good-faith communication.
If you have questions about these Terms and Conditions or need assistance with any aspect of the 12bank platform, please contact our customer support team at: [email protected]
We strive to respond to all inquiries promptly and to provide the assistance Bangladesh users need to understand and comply with these terms.
By using the 12bank platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You confirm that you are at least 18 years of age and that you are legally permitted to use our services. You understand that entertainment activities involve risk and that you are responsible for managing your participation appropriately.
These terms represent the complete agreement between you and 12bank regarding your use of our platform and supersede any prior agreements or understandings. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For additional information about our platform and policies, please visit:
Privacy Policy Responsible Gaming